Support

Last updated: 30 August 2026

Something not working, a product missing, someone behaving badly? Write to us — here is how to reach us and what we do with your report.

1. Contact

Email: hello@lynk.run
Post: Colopoint GmbH
Lindleystraße 12
60314 Frankfurt am Main
Germany
Response time: usually within two working days

Reports about objectionable content or another user’s behaviour get a faster answer — see below.

2. Reporting content and blocking users

Every rating and every profile carries an options menu (⋮) in the top right. It offers both:

Report

Pick a reason — inappropriate content, harassment or abuse, spam or advertising, fake profile, scam attempt, something else — and add a short description if you like.

Block

Afterwards the two of you no longer see each other’s ratings. You can lift a block at any time.

What we do with it

We look at every report within 24 hours. Content that breaches our terms of use is removed; for serious or repeated breaches we suspend the account. There is zero tolerance for objectionable content and abusive behaviour. To report something outside the app, write to hello@lynk.run naming the profile or rating concerned.

3. Frequently asked questions

What does the repurchase rate mean?

The share of raters who would buy the product again, together with the average price paid. Not a star average but a question with two possible answers — easier to answer and harder to fake.

My product isn’t found.

Product data comes from Open Food Facts. If a barcode is missing there, you can create the product yourself while rating it. Do write to us if an entry is wrong.

How do I delete my account?

In the app under Settings → Delete account. This permanently deletes your account and the data attached to it — it is not merely a sign-out and cannot be undone. Details: privacy policy.

How do I turn notifications off?

In your device settings under “Notifications” for Yammo. That also ends delivery from our server.

I want to object to the anonymous usage statistics.

An email to hello@lynk.run is enough.

Access to or erasure of my data (GDPR)

Also by email to hello@lynk.run. Your rights and the data involved are set out in the privacy policy.

4. Reporting a bug

To help us fix it quickly, tell us:

device and OS version (e.g. iPhone 14, iOS 26)
the app version, if you have it to hand
what you did and what happened instead
a screenshot, if possible